We’re here to help and want to make this process as straightforward as possible. To best assist you with your enquiry, we’ll need a few details so we can provide you with a solution.
If you’re experiencing power-related concerns, we recommend first connecting the fridge directly to a 240V mains power supply. This helps us determine whether the issue may be related to the power source. If the fridge operates normally on 240V power, this indicates the unit is functioning correctly. In this case, we suggest testing your battery or external power source separately to check for any voltage drop or supply issues.
If the concern continues, or is not fridge related, after completing these steps, please complete the form below to proceed with your warranty claim. We’ll review the information and be in touch as soon as possible. Please note if you can’t identify your product in the provided list this may indicate that that item is no longer a warrantied item please contact our general enquires form for further information.